Frequently Asked Questions

Tutorials


How to Create a Podcast Feed?

Learn how to create a podcast RSS feed and submit the podcast feed to the Apple iTunes Store or other podcasting services.

How to Move your Feed to Our FeedBurner Alternative?

Learn why and how to migrate your feed(s) from FeedBurner to our reliable service.


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Basics


What is a feed/RSS? What is Feedity?

RSS (most commonly known as Really Simple Syndication) is a feed format used to publish and subscribe to frequently-updated information — such as news headlines, articles, press releases, blog posts, products listing, service/product reviews, job positions, audio/video media, discussion forums etc. — in a standardized format.

Feedity is a revolutionary service that can instantly generate feeds for virtually any public webpage. Feeds created with Feedity automatically update as new or updated content appears on the source webpage. Read through the About page for more information.

What is a feed useful for?

Feeds are widely used for centralized reading (subscription) and distribution (publishing) of Web content. Feeds are proven to be an effective medium for media monitoring, buzz tracking, market intelligence, competitive intelligence, business research, content marketing, aggregation, publishing etc. Feeds are also beneficial in SEO, visitor/user engagement and improvement of content reach.

Anyone can create custom feeds with Feedity in seconds, and subscribe to the feeds in any news reader application, or display the feed(s) on a website (as an embeddable widget or a direct subscription link) for website visitors. Podcast feeds with audio/video media can also be created and submitted to the Apple iTunes Store for a wider reach. Feeds can also be displayed in mobile apps (iPhone, Android, Windows Phone etc.), used for data analysis, or even as custom APIs.

What does a generated feed contain?

Feedity generates standard-compliant RSS 2.0 feeds. Each item element in a feed contains the title, link, summary/description with image (available in Plus plan and above) and published date (available in Plus plan and above).

What types of webpages can Feedity generate a feed for?

Our service will work with any public webpage that outputs HTML content. Feedity will allow you to create RSS feeds for any webpage with dynamic content (i.e. frequently-updated) like news headlines, articles, press releases, blog posts, products listing, service/product reviews, job positions, audio/video media, discussion forums etc.

What types of content will not work with Feedity?

Our service cannot extract content from script code (JavaScript), images and multimedia (including Flash) on source webpages. Our service will also not work with password protected webpages.

Do I need to download or install anything?

No. You don't have to download or install anything. Feedity is a Web-based application, which means that all you need to use Feedity is a modern Web browser (like Google Chrome or Firefox) and an Internet connection. It runs on our fast and reliable servers.

How much does it cost?

We offer various paid plans, and a free trial for evaluation purposes. All paid plans come with a 7 day money-back guarantee. There are no setup fees (except for some Corporate plan accounts) and no cancellation fees.

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Features


What is 'items per feed'?

Each feed consists of items (entries or articles). Different plans support different number of items per feed. Most feed reader applications preserve past items so you can still see a running history of items, although the feed may have less and newer items.

What is the Feed Analytics feature?

Feed analytics allows tracking of number of hits and last requested date for each feed. It also shows the most requested (i.e. most popular) feeds as a bar graph. Please refer to our blog post: Simple Feed Analytics with Charts. This feature is available in the Starter plan and above.

What is the Title Editing feature? How can I change the title of the feed?

Feed titles can be edited by clicking the bold title on the Feed Builder page when creating or editing a feed. This feature is available in the Starter plan and above.

What is the Broken Feed Notifications feature?

Feeds created with Feedity are based on the structure and syntax (HTML code) of the source webpage. If the source webpage structure or markup changes, it can affect the data extraction and the feed will stop picking up new items. As part of this feature, an email notification can be sent to the feed owner (creator), for the feed to be edited and revalidated, so that it can resume picking up relevant items. Please refer to our blog post: Podcast Feeds and Broken Feed Notifications. This feature is available in the Plus plan and above.

What is the Feed Aggregation feature?

Feed aggregation allows for multiple feeds created with Feedity to be merged into a single feed (stream). This feature requires each item on the source webpage to have a relevant published date around it. Please refer to our blog post: Aggregate Multiple Feeds for RSS Stream. This feature is available in the Plus plan and above.

What is the Extract Description feature?

A typical feed has multiple items (articles). Each item has a title, description, published date and a link. Feedity can extract all four item blocks in order to automatically create a valid RSS feed. Please refer to our blog post: Extract Item Descriptions. This feature is available in the Plus plan and above.

What is the Date Extraction feature?

A published date for each item (i.e. article) can be extracted, if such a date is available on the source webpage. Please refer to our blog post: Aggregate Multiple Feeds for RSS Stream. This feature is available in the Plus plan and above.

What is the Extract Images feature?

An image for each item (i.e. article) can be extracted, if images are published near, or as part of, the title or description (full text or summary) for each item block on the source webpage. This feature is available in the Plus plan and above.

What is the Custom Domain feature?

This advanced feature allows customers to use a custom domain (such as feeds.yourdomain.com) for their feeds instead of the default address. This feature is only available in the Corporate plan.

What is the Multiple Accounts feature?

Teams or departments in an organization can create and manage their own set of feeds, using multiple user accounts (one for each user). This feature is only available in the Corporate plan.

Do you offer hosting of RSS feeds?

Yes, all feeds generated with our service are also delivered through our fast cloud hosting infrastructure. Our Corporate plan includes premium managed hosting, under which, we can setup a Virtual Private Server (VPS) or a Cloud hosting environment for high-traffic or resource-intensive usage. This provides superior performance, stability, scalability and an isolated fault-tolerant feed delivery channel.

What type of technical support is provided?

As part of our paid plans, we offer full technical support to assist the customers in creating or refining their feeds. Currently, we only provide support via email. Sales and technical support questions are generally responsed to within 24 hours (Monday to Saturday). Critical issues are addressed on a high-priority basis.

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Payment


How can I pay for a new account (trial upgrade) or renewal?

We accept secure online payments via PayPal. Checkout our plans and pricing for details. You can pay securely without sharing your financial information. You don't need a PayPal account to make a payment.

Is the account upgrade payment a recurring subscription?

No. When you pay for a new account or renewal, you are charged for 1 year of service. We don't automatically renew accounts or charge for renewals. We send out email notifications before account expiry and you must renew the account (from the profile page) for the following year.

I signed up for a paid plan. Now I want to upgrade to a higher plan. What should I do?

If you've purchase a Plus or Business plan and wish to upgrade to a higher plan within the first 30 days of your order, then your initial purchase price can be adjusted in the price of the upgrade.

What is the money back policy?

A 7-day money back guarantee applies to the Starter, Plus and Business plans; except if paid monthly. The Corporate plan comes with a 30-day money back guarantee, except if paid monthly. Please request account cancellation and refund by sending us a message through the contact form within the applicable money-back period (starting from the date of payment).

Please don't hesitate to contact us if you have any questions or suggestions.